Due to the new allocations scheme, any changes to our processes will be updated after 16th April 2025. Please note Housing Online will not be available until 16th April 2025. You will not be able to upload additional documents or reapply.
Once you have submitted your application the following steps will be taken:
A member of the allocations team will review the application and ensure all the required information and documents have been submitted. If there is information or documents missing the application will be rejected and you will have to complete your application again.
If the application is complete, we will accept it. You can log into your housing online account, and you will now be able to view your application within the ‘My verified applications tile’
If there are documents or information missing, the application will be rejected, and you will need to start the application again when the scheme reopens.
We assess applications in date order, whilst we aim to complete the assessment within 33 days this can take longer when demand is high.
If we have all the information needed to complete the assessment, the allocations officer will then write to you to update you on the outcome of the assessment. If we need more information, we will contact you to request this is provided within 7 days.
Once the assessment is complete, you will receive one of the following outcome letters:
Once your application is live on our housing register, it will appear on the register from the date you submitted your application. We make offers of accommodation in Banding priority and date order. Whilst you are waiting for an offer of accommodation, you will not hear from the allocations team unless you are next in line from an allocation of a property, we have received an update from you regarding your application or we are asking you to renew your application. The application does not remain allocated to the officer that completed your assessment.
If you have an application on the housing register, you may receive an offer of a council owned property or a nomination to one of our registered providers (housing associations) . Depending on your banding priority, you will have been informed how many offers of accommodation you are entitled to.
We consider the information within your application when deciding if an accommodation is considered suitable, adequate and affordable.
We will contact you once to let you know the details of the offer and you will then receive a letter to confirm this information.
In line with the new allocations scheme, under section 1.4 allocations will be made through an Exceptional Decision Panel whilst the scheme is temporarily suspended.