Making a report

The ASB team accepts reports from MKCC tenants or reports made by residents in relation to MKCC tenants.

Making a Report of anti-social behaviour could not be easier! However, if an incident is in progress and requires an emergency response, please call 999 (emergency) or 101 (non-emergency), or make an online report on the Thames Valley Police website.

If you are not a council tenant, or your report does not relate to a council tenant, please see our Housing Associations and Landlords page.

Reports of anti-social behaviour can be made to the council in the following ways:

By calling 01908 691691
By emailing ASB@milton-keynes.gov.uk
In-person at Civic and speaking to the duty ASB Officer
If you live in our sheltered accommodation schemes, you may contact your sheltered housing officer directly for further support and advice.

What happens next when you make your report?

When you make your report, your case will be risk assessed. This is to establish whether there is an imminent or high risk of harm towards you or others.
Following the risk assessment, all standard risk reports will be triaged to a housing officer. The housing officer will aim to contact you within 5 business days.
If your case has been risk-assessed as high risk, your case will be sent directly to the duty ASB Officer who will aim to contact you within 1 business day.

Completing an incident diary

In most cases, you will be provided with an incident diary.

The incident diary is a place for you to record instances of anti-social behaviour as and when they happen. It is very important that you complete the incident diary and send this back to your case officer as least once every 2 weeks. Through your incident diary you should provide sufficient detail of each incident, including:

Date of incident
Time of incident
Place where the conduct took place
Who was involved and description of persons involved
What happened
How the incident made you feel

The incident diary can be completed in writing and sent back via post, or it can be downloaded from our webpage, completed electronically and returned by email. If you are unable to complete an incident diary due to a medical or some other condition, in exceptional circumstances we can provide you with a dictaphone.

Incident diary

Your first contact from your case officer should be a phone conversation or a face-to-face appointment. The case officer will verify the risk assessment, agree an action plan with you and where necessary, put in place any safeguarding measures.

The officer in charge of your case will then contact you throughout the duration of your case, and at least once every 10 business days. You should note down the name of your case officer and their contact details.

Victims Code – know your rights