Victims Code

Milton Keynes City Council recognises that victims of ASB do not access the nationally recognised Victims Code in the way a victim of a crime is entitled to. We also recognise that the impact of anti-social behaviour can be far more severe. For this reason, Milton Keynes City Council has its own Victims Code for victims of anti-social behaviour, which consists of 6 fundamental rights: 

Code 1: To be able to understand and to be understood.

You have the Right to be given information in a way that is easy to understand and to be provided with help to be understood, and where necessary, access to interpretation and translation services. 

Code 2: To have the details of your report recorded without delay. 

You have the Right to have details of your report recorded by Milton Keynes City Council when you make your report to us and be responded to in accordance with our service standards. You should feel encouraged to report instances of anti-social behaviour to us and for your report to be taken seriously. 

Code 3: To be provided with information when making your report. 

You have the Right to be provided with information about the standard process of a case, what might happen and what you will need to do to ensure incidents can be investigated timely and without delay. This information will be made available to you upon the opening of your case. 

Code 4: To access support services for victims. 

You have the Right to be referred to services that support victims, which includes the Right to contact them directly and to have your needs assessed so services and support can be tailored to meet your needs. You have the Right to access external support services, such as Victim Support (if eligible) and to have victim support measures explained to you. If you are required to give evidence in court, for example, we may be able to apply for special measures where witnesses can give evidence behind a screen or via video-link. If you are required to provide a statement or attend an appointment with us, you have the Right to bring a support worker, friend or relative with you. 

Code 5: To be informed about the investigation of your case. 

You have the Right to know who is managing your case and how you can contact them. You have the Right to regular contact with your case officer in line with our service standards. You have the Right to be provided with updates on your case and be informed when important decisions are being made. 

Code 6: To have a review of your case be carried out.

If you are not satisfied with the outcome or the progression of your case, you have the Right for your case to be reviewed by a senior manager. At the conclusion of this review, you have the Right to be informed of any advice and recommendations in support of the case.