How do I pay fines and charges?

• We accept cash at all libraries.
• The self-service kiosks at all libraries except Woughton Library, process card payments. The minimum payment is 50p.
• At the Central Library Enquiry Desk on the first floor, you can make card payments.
• You can pay online with your credit/debit card using the library online payment service. Log in to your online library account to do this.

Making online payments

• Log in to your online library account.
• Click the link to your outstanding fines and charges to see a breakdown of the total.
• Select the items you want to pay and click 'Pay Selections'.
• When entering your debit/credit card number don't include any spaces and enter your name exactly as it appears on the card.
• If you've registered for Verified by Visa or Secure Code you'll also be asked to enter that information.
• Once you've confirmed your payment you'll be able to print your page as a receipt, giving you full details including a receipt number.
• A copy of your receipt will be emailed to your inbox from noreply@heycentric.io (you may need to check the junk mail).

If you need further information, please read our detailed online payments guidance notes.

How can I remember when my items are due back?

• When you borrow items, the self-service kiosks print a receipt telling you the due date.
• You can sign up for email reminders.
• You can also check the return dates for your items through your online library account.