Here are some key safety tips:

• Smoke alarms: Test your smoke alarm every month. Smoke alarms save lives.
• Fire plan: Have a plan if your smoke alarm goes off. Do not try to put out a fire yourself. Call 999 and ask for the fire and rescue service, and be ready to provide your location.
• Kitchen safety: Don’t leave children alone in the kitchen when the hob or oven is on and be extra careful when cooking with hot oil.
• Electrical safety: Avoid overloading electric sockets. Stick to one plug per socket and regularly check for broken or damaged plugs and wires.
• Cigarette safety: Ensure cigarettes are completely extinguished after smoking.
• Candle safety: Use a holder for candles and keep them away from flammable items like curtains and papers.
• Fire action plan: If you live in a block of flats, familiarise yourself with the local fire action plan published in the communal areas.

Flood help and advice | Milton Keynes City Council

If you find a leak, here’s what you should do:

1. Turn Off the Water Supply: Use the stop cock or isolation valve, depending on the nature of the leak.
2. Catch the Water: If you can’t find the stop cock, place a bucket under the leak to catch the water.
3. Temporary Fix: For minor pipe leaks, wrap a towel around the pipe to soak up the water.
4. Report the Leak: Contact Mears to report the issue.
5. Turn Off Taps: Ensure all taps are turned off to prevent flooding when the water supply is restored.

How to stop a leak - DIY Tips | Mears Group PLC

Blockages

How to unblock a toilet - DIY Tips | Mears Group PLC

How to unblock a sink - DIY Tips | Mears Group PLC

If you experience a power outage, here’s what you should do:

Immediate steps

1. Pre-payment Meter: Check if you have credit. If you do and the meter seems faulty, contact your energy supplier.
2. Fuse Box: Check if a fuse has tripped.
3. Power Cut: If it appears to be a power cut, call 105 for free. They will connect you to your local network operator for help and advice.

During a power cut

• Switch off appliances: Turn off all electrical appliances that shouldn’t be left unattended, so they’re ready when the power returns.
• Leave a light on: This will help you know when the power is back.
• Check on neighbours: Ensure your neighbours are okay.
• Stay warm: Wrap up to keep warm.

Appliance Testing - DIY Tips | Mears Group PLC

To get the most efficiency from your heating systems, here are some tips and advice:

• Set Your thermostat: Keep your thermostat at a comfortable but energy-efficient temperature. Lower it when you’re not home or at night.
• Use timers: Set timers for your heating to come on only when needed.
• Bleed radiators: If you have radiators, bleed them to remove any trapped air, which can improve efficiency.

Central Heating Checks - DIY Tips | Mears Group PLC

Storage Heater Systems - DIY Tips | Mears Group PLC

For more information, please visit the following pages:

Important information for council tenants about damp and mould

How to manage condensation - DIY Tips | Mears Group PLC 

Government Guidance - Read in-depth guidance on damp, mould and the responsibilities of landlords. 

Preparing your home for winter is essential to ensure it can handle the colder temperatures and potential storms. Here are the key steps to take:

Winter Preparation Checklist

1. Gas Boiler Servicing: When contacted about servicing your gas boiler, book the appointment to ensure it's safe and working.
2. Test Your Heating: Turn your boiler on for at least 15 minutes and check that all radiators are heating up. Report any issues to Mears.
3. Bleed Radiators: If radiators are not hot at the top, bleed them using a radiator key.
4. Energy Tariff Check: Ensure you're on the best energy deal by comparing prices from different suppliers. For financial help, visit the cost-of-living support page.
5. Home Insurance: Check your home insurance to ensure your contents are covered.
6. Clear Gutters: Make sure your gutters are clear to prevent blockages (except if you live in a block of flats).
7. Loft Use: Do not use the loft for storage. It is insulated to keep your home warm and ventilated to reduce damp.
8. Report Repairs: Report any necessary repairs to Mears as soon as possible.