Report repairs

Milton Keynes City Council’s repair service

Mears is the company that handles all repair services for our council homes in Milton Keynes. If you need to report a repair, you can contact Mears directly. It's important to ensure they have your current contact details.

During the Right to Buy process, you should continue reporting repairs as usual until the legal completion. After that, the responsibility for repairs will shift to the new owner. For any specific details, it's best to refer to your legal documents.

Emergency repairs

For emergency repairs to your council home or communal area in Milton Keynes, you should:

Call Mears at 0330 123 2522. This line is available 24/7. They aim to visit and make a temporary fix within 4 to 24 hours.
If you smell gas or suspect a gas leak, first call the National Gas Emergency Service at 0800 111 999 with your postcode ready. Then, contact Mears at the number above.

Report routine repairs

Here’s a summary of how you can report repairs to Mears for your council home or communal area in Milton Keynes:

Online: Use the repairs digital portal to report your repair and arrange a convenient appointment.
Phone: Call Mears at 0330 123 2522.
Email: Send your details and a brief description of the repair to Mears - repairs.miltonkeynes@mearsgroup.co.uk and their call centre will contact you to schedule an appointment. They aim to visit within 28 days, but it's often much sooner.

Repair appointments

Appointment Times

Morning: 8am to 1pm
Afternoon: 1pm to 5pm
All-day: 8am to 5pm

Important Notes

Text Notifications: If Mears has your mobile number, you will receive text notifications about your appointment.
Identification: Mears staff and contractors will show their identification upon arrival. If unsure, call Mears at 0330 123 2522 to verify.
First Visit Completion: The aim is to complete the work on the first visit. If a follow-up is needed, Mears staff will inform you.
Customer Care Follow-up: You may be contacted by Mears Customer Care Team to ensure you are satisfied with the repair.
Rescheduling: If you cannot be at home at the arranged time, contact Mears directly to re-arrange your appointment.

Tenant responsibilities and recharges

It's important to know which repairs and maintenance tasks you're responsible for as a tenant. Here’s a summary:

Tenant Responsibilities

Minor Repairs: Changing light bulbs, replacing toilet seats, repainting walls, changing or fixing carpets, and fixing any property that belongs to you.
Maintenance: Keeping your home in a good and clean condition.

Additional Information

Advice: For more information and advice on simple repairs, visit the Tenants Information and Advice page.
Cost Recovery: Milton Keynes City Council will seek to recover costs for repairs outside their responsibility, especially if caused by accidental or deliberate damage by the tenant, their family, visitors, or neglect.
For detailed responsibilities, always refer to your tenancy agreement.

Leaseholders and shared owners' responsibility

If you're a leaseholder or shared owner, here’s a quick overview of your responsibilities:

Your Responsibilities

Inside Your Property: Servicing, maintaining, and repairing fixtures and fittings.

Council Responsibilities

Outside Your Property: Maintaining and looking after internal and external communal areas, fixtures, and fittings.
However, some leases may specify different responsibilities. If you're unsure, it's best to contact the Home Ownership Team for clarification.

Repairs and Maintenance Policy

Read Milton Keynes City Council's repairs and maintenance policy