How to report a repair

Milton Keynes City Council’s repair service

We work as hard as we can to get your repairs done as quickly as possible, and we know when something happens in your Council homes you just want it fixed.

Mears delivers our repair and maintenance service, and you can report repairs for your home or communal area in different ways.

Online: Log into Mears' portal
Phone: Call Mears on 0330 123 2522
Email: Send your details and a brief description of the repair to Mears at repairs.miltonkeynes@mearsgroup.co.uk and their customer contact team will get in touch to schedule an appointment.

Please give as much detail as you can when you report a repair as this will help Mears to plan your repair more quickly.

Emergency repairs

For emergency repairs you should call Mears on 0330 123 2522. This line is available 24/7.

If you smell gas or suspect a gas leak, first call the National Gas Emergency Service at 0800 111 999 with your postcode ready. Then, contact Mears on the number above.

Repair timescales

Emergency repairs

For issues causing a danger and needing to be made safe Mears will aim to attend within 4 hours.

Mears aim to attend emergency gas issues within 24 hours.

Routine repairs

Mears aim to attend all routine repairs within 28 days.

Repair appointments

Appointment Times

Morning: 8am to 1pm
Afternoon: 1pm to 5pm
All-day: 8am to 5pm

Appointment information

Text notifications: Make sure Mears have your mobile number so they can send you text updates about your appointment.
Rescheduling: If you cannot be at home at the arranged time, contact Mears directly to re-arrange your appointment.
Identification: All Mears operatives and contractors carry photographic ID. Please do not allow anyone into your home without first checking their identification. If you're unsure, you can verify their identity by calling Mears on 0330 123 2522.
First time fix: Mears aim to complete the repair on the first visit. If a follow-up is needed, they will let you know.
Customer care follow-up: You will be contacted by Mears’ customer care team to ensure you are satisfied with the repair done. They send a satisfaction survey after each completed job, please respond and let them know how they did, 10 is a good job and 1 is poor. Low scores may generate a call from the team to discuss this further.

Milton Keynes Sensory Service

Milton Keynes Sensory Services supports adults with a sensory loss living in Milton Keynes. They can share information, advice and guidance on hearing, sight, and dual sensory loss and offer a range of support services from their centre in MK.

The services experienced staff can help people with sensory loss to access specialist equipment such as vibrating smoke alarm systems.

Please contact them for further information:

Phone: 01908 401135

Email: mkss@bid.org.uk

Right to Buy process

During the Right to Buy process, you should continue reporting repairs as usual until the legal completion. After that, the responsibility for repairs will shift to you as the new owner. For any specific details, it's best to refer to your legal documents.

Repairs and Maintenance Policy

Read Milton Keynes City Council's repairs and maintenance policy