How to create an online account for Council Tax

Guidance on how to create an online Council Tax account

Step 1: Where to register 

Go to our ‘Online Council Tax Services' webpage. You will then be directed to our online services portal for Council Tax. 

Select the 'sign in or register for an account' button or you can scroll down to ‘View your Council Tax account’ and select 'register here'.

 

image to showcase where "view your Council Tax account" is located in Portal.

Step 2: Entering your details and account number 

Select either 'Organisation' or 'Person'. 

Enter the name showing on your bill 

If it is not an exact match to what we have on your account, you will not be able to register. If we only have an initial or have accidentally misspelled your name, enter the name exactly as it appears on the bill. Once you're registered and logged in, you can add your first name and amend any spelling mistakes.

Enter your Council Tax account number as shown on your bill.

Select the green 'Next' button.

 

Image to show register screen on Council Tax portal.

Step 3: Confirming your identity

Confirm your identity by inputting your Online Key and your postcode as shown on your latest bill or recovery notice.

If you have previously supplied your telephone number or have set up a Direct Debit, then you may use one of these options to confirm your identity. These will need to match exactly what we hold on to your account.

 

Step 4: Setting up your login details

Enter your email address and confirm it, you can request paper billing on this page. You will be emailed when a bill has been issued so that you can sign in to view it.

Next, create a username and password for your online account.

Step 5: Choosing a username and password

Usernames must contain:

  • letters
  • digits
  • a special character

Passwords must contain at least:

  • 12 characters
  • one capital letter
  • one number
  • one special character

Read the terms and conditions, selecting the tick box to show that you agree.

Select the green 'Submit' button once you are finished.

You will then receive a verification email to verify your online account and email. This will need to be done within the next 24 hours. Please check your relevant Junk/Spam folders if you have not received this to your main email address.

Logging into your new account

Once you have successfully verified your account you can view your account online by signing in with your new credentials.

If you ever forget your details, you can select 'Forgotten your username?' or 'Forgotten your password?'