If you have completed the final stage of our complaints procedure and you are still not happy with the outcome you can contact the Ombudsman.

You may approach the Ombudsman at any point, they provide a free and independent service. They will normally only investigate complaints that have been through the Council's complaints process; however they may investigate sooner if a vulnerable person is involved.  

The Local Government & Social Care Ombudsman 

For more information visit their website www.lgo.org.uk

You can write to them at the following address:

Local Government & Social Care Ombudsman

PO Box 4771

Coventry

CV4 0EH

Telephone: 0300 0610 614

Find out how to make a complaint

Housing Ombudsman Service 

For more information visit their website www.housing-ombudsman.org.uk

Housing Ombudsman Service

PO Box 1484

Unit D

Preston

PR2 0ET

Telephone: 0300 111 3000

Other

Complaints about regulatory advice can be raised with The Independent Regulatory Challenge Panel