2023 to 2024 Satisfaction Results
We are pleased to announce the results of our first Tenant Perception Survey which is a part of wider tenant satisfaction measures. Many thanks to everyone who participated and congratulations to the 5 prize draw winners. We will review the results to consider how we can improve customer satisfaction levels.
Overall satisfaction | 55% | 45% |
---|---|---|
![]() Keeping properties in good repair | ||
Satisfaction with repairs* | 61% | N/A |
![]() Maintaining building safety | ||
Satisfaction that the home is well maintained* | 51% | N/A |
![]() Respectful and helpful engagement | ||
Satisfaction that we listen to tenant views and act upon them | 37% | 17% |
![]() Effective handling of complaints | ||
Satisfaction with our approach to handling complaints | 22% | 8% |
![]() Responsible neighbourhood management | ||
Satisfaction that we keep communal areas clean and well maintained | 45% | 50% |
Contact information
Milton Keynes City Council, Civic, 1 Saxon Gate East, Milton Keynes MK9 3EJ