Tenant perception survey

2024 to 2025 Tenant Perception Survey

Share your views on housing services

We are committed to continuously improving our services and understanding your needs better. To help us achieve this, we invite you to participate in this year’s Tenant Perception Survey. The survey takes less than 5 minutes to complete. Your feedback directly influences our decision making process, helps us prioritise our improvements and allocate resources. 

All participants will be automatically entered into a prize draw where five lucky residents will win a £50 gift voucher.

The survey results and findings will be published on our website in summer 2025.

Take part in the survey

 

2023 to 2024 Satisfaction Results

We are pleased to share the Tenant Perception Survey results for previous year. Out of our residents, 10.25% (1122)Tenants and 7.8% (116) Shared Owners responded. You can review our approach at the link provided below. Congratulations to the 5 prize draw winners! We will review the results to improve customer satisfaction.

Tenant Perception Survey- Our approach
The questionnaire we used
Overall satisfaction icon

Overall satisfaction (Tenants | Shared Owners)

Overall satisfaction

55%

45%

Keeping properties in good repair icon

Keeping properties in good repair

Satisfaction with repairs*
Satisfaction with time taken to complete most recent repair*

61%
61%

N/A
N/A

Maintaining building safety icon

Maintaining building safety

Satisfaction that the home is well maintained*
Satisfaction that the home is safe

51%
54%

N/A
53%

Respectful and helpful engagement icon

Respectful and helpful engagement

Satisfaction that we listen to tenant views and act upon them
Satisfaction that we keep tenants informed about things that matter to them
Agreement that we treat tenants fairly and with respect

37%
49%
53%

17%
40%
43%

Effective handling of complaints icon

Effective handling of complaints

Satisfaction with our approach to handling complaints

22%

8%

Responsible neighbourhood management icon

Responsible neighbourhood management

Satisfaction that we keep communal areas clean and well maintained
Satisfaction we make a positive contribution to neighbourhoods 
Satisfaction with our approach to handling anti-social behaviour

45%
38%
36%

50%
31%
25%

Housing Business Improvement

Contact information

Milton Keynes City Council, Civic, 1 Saxon Gate East, Milton Keynes MK9 3EJ

Also interested in

Tenant Satisfaction Measures Standard Guidance
Tenant Satisfaction Measures Visual Guide