Why we need your information

In line with Consumer Standards, to ensure we deliver good quality and fair services to all of our tenants and leaseholders, we need accurate and up to date information about you and any specific needs or requirements you may have.

We will be contacting tenants and leaseholders to ensure the information we hold is accurate and up to date, and that any missing information about you is captured.

What information we need

Examples of some of the types of information we will ask for include:

• Personal details:  This includes information such as your title, full name, date of birth, and gender. We will also ask for information like your nationality and ethnicity.  
• Contact information: We will ask you for phone numbers and an email address as well as the best way to get hold of you. We will also ask about any language barriers or other communication considerations we may need to make.
• Additional information: We will also ask you for some sensitive information such as any information about a disability or vulnerability or any reasonable adjustments you may require. 
• Household information: We will ask about the people who live with you.

How we use your information

Your information is used to:

• Allow us to effectively manage and fulfil our landlord services and obligations to you.
• Ensure our services are fair and accessible to all of our tenants.
• Communicate important updates and information.
• Provide services that are tailored to your needs.
• Ensure your safety and well-being by understanding any specific requirements you may have.
• Help us develop plans and services.  

Your privacy and security

Your information will be kept safe and confidential and handled with care in accordance with the law. For more details on how we manage your information, please visit Housing privacy notices.