Tenant perception survey

 

2023 to 2024 Satisfaction Results

We are pleased to announce the results of our first Tenant Perception Survey which is a part of wider tenant satisfaction measures. Many thanks to everyone who participated and congratulations to the 5 prize draw winners. We will review the results to consider how we can improve customer satisfaction levels.

Overall satisfaction icon

Overall satisfaction (Tenants | Shared Owners)

Overall satisfaction

55%

45%

Keeping properties in good repair icon

Keeping properties in good repair

Satisfaction with repairs*
Satisfaction with time taken to complete most recent repair*

61%
61%

N/A
N/A

Maintaining building safety icon

Maintaining building safety

Satisfaction that the home is well maintained*
Satisfaction that the home is safe

51%
54%

N/A
53%

Respectful and helpful engagement icon

Respectful and helpful engagement

Satisfaction that we listen to tenant views and act upon them
Satisfaction that we keep tenants informed about things that matter to them
Agreement that we treat tenants fairly and with respect

37%
49%
53%

17%
40%
43%

Effective handling of complaints icon

Effective handling of complaints

Satisfaction with our approach to handling complaints

22%

8%

Responsible neighbourhood management icon

Responsible neighbourhood management

Satisfaction that we keep communal areas clean and well maintained
Satisfaction we make a positive contribution to neighbourhoods 
Satisfaction with our approach to handling anti-social behaviour

45%
38%
36%

50%
31%
25%

Housing Business Improvement

Contact information

Milton Keynes City Council, Civic, 1 Saxon Gate East, Milton Keynes MK9 3EJ

Also interested in

Tenant Satisfaction Measures Standard Guidance
Tenant Satisfaction Measures Visual Guide