This standard means that landlords have to provide their tenants with safe, good quality homes and effective landlord services.

Requirement 1 - Stock Quality
Registered providers must have an accurate, up to date and evidenced understanding of the condition of their homes that reliably informs their provision of good quality, well maintained and safe homes for tenants.

Requirement 2 - Decency
Registered providers must ensure that tenants’ homes meet the standard set out in section five of the Government’s Decent Homes Guidance and continue to maintain their homes to at least this standard unless exempted by the regulator.

Requirement 3 – Health and Safety
When acting as landlords, registered providers must take all reasonable steps to ensure the health and safety of tenants in their homes and associated communal areas.

Requirement 4 - Repairs, maintenance and planned improvements
Registered providers must provide an effective, efficient and timely repairs, maintenance and planned improvements service for the homes and communal areas for which they are responsible.

Requirement 5 - Adaptations
Registered providers must assist tenants seeking housing adaptations to access appropriate services.

To improve tenant-landlord relationships, tenants need to be able to get relevant information from their landlords, and landlords need to listen to their tenants and act on their views.

Requirement 1 - Fairness and respect
Registered providers must treat tenants and prospective tenants with fairness and respect.

Requirement 2 - Diverse needs
In relation to the housing and landlord services they provide, registered providers must take action to deliver fair and equitable outcomes for tenants and, where relevant, prospective tenants.

Requirement 3 - Engagement with tenants
Registered providers must take tenants’ views into account in their decision-making about how landlord services are delivered and communicate how tenants’ views have been considered.

Requirement 4 - Information about landlord services
Registered providers must communicate with tenants and provide information so tenants can use landlord services, understand what to expect from their landlord, and hold their landlord to account.

Requirement 5 - Performance information
Registered providers must collect and provide information to support effective scrutiny by tenants of their landlord’s performance in delivering landlord services.

Requirement 6 Complaints
Registered providers must ensure complaints are addressed fairly, effectively, and promptly.

Part of a landlord’s role is to work with others to help with the upkeep and safety of the neighbourhoods and communities their homes are part of.

Requirement 1 Maintenance of shared spaces
Registered providers must work co-operatively with tenants, other landlords and relevant organisations to take all reasonable steps to ensure the safety of shared spaces.

Requirement 2 Local cooperation
Registered providers must co-operate with relevant partners to promote social, environmental and economic wellbeing in the areas where they provide social housing.

Requirement 3 Anti-social behaviour and hate incidents

Registered providers must work in partnership with appropriate local authority departments, the police and other relevant organisations to deter and tackle anti-social behaviour (ASB) and hate incidents in the neighbourhoods where they provide social housing.

Requirement 4 Domestic abuse
Registered providers must work co-operatively with other agencies tackling domestic abuse and enable tenants to access appropriate support and advice.

The new Tenancy Standard requires landlords to allocate and let homes fairly, and set expectations for how landlords manage and end tenancies. We are proposing a standard with four main requirements that landlords have to meet.

Requirement 1 Allocations and lettings
Registered providers must allocate and let their homes in a fair and transparent way that takes the needs of tenants6 and prospective tenants into account.

Requirement 2 Tenancy sustainment and evictions
Registered providers must support tenants to maintain their tenancy or licence. Where a registered provider ends a tenancy or licence, they must offer affected tenants advice and assistance.

Requirement 3 Tenure
Registered providers shall offer tenancies or terms of occupation which are compatible with the purpose of the accommodation, the needs of individual households, the sustainability of the community, and the efficient use of their housing stock.

They shall meet all applicable statutory and legal requirements in relation to the form and use of tenancy agreements or terms of occupation.

Requirement 4 Mutual exchange
Registered providers must support relevant tenants living in eligible housing to mutually exchange their homes.