Handy five step guide in the event of a flood emergency

Five steps 

Step 1

Before flood water enters your home, close and lock downstairs windows and doors. Keep the keys safely to hand and move upstairs. 

Step 2

Continue to listen to situation updates from your local radio station and Floodline on: 0345 988 1188.

Step 3

Stay in your property if safe to do so or until either the emergency services tell you otherwise or the floodwater has gone. 

Step 4

Do not walk through floodwater. If it is necessary to walk through shallow water, take care for hidden holes, obstacles and other hazards. 

Step 5

If you come into contact with floodwater, wash any exposed body parts with bottled or cool boiled water before handling food or looking after wounds. 

 

Important contacts

Anglian Water

To report flooding and flood risk from public sewers and water mains call 03457 145 145.

Bedford Group of Internal Drainage Boards

To report water levels in adopted watercourses within their district including Broughton Brook and Loughton Brook call 01234 767 995.

Environment Agency

To contact the Environment Agency if you are having a flooding issue from a main river or reservoir call Floodline on 0345 988 1188.

Highways

To report flooding relating to a highway such as a blocked gully and drains, or flooding on a road call 01908 252353, or ‘Report It’ on our website: www.miltonkeynes.gov.uk

Out of hours call: 01908 226699.

Highways England

Contact Highways England to report flooding on the M1, A5, (M1, between Junction 13 and 15) call 0300 123 5000 (say "Report") 

Milton Keynes City Council Lead Local Flood Authority

As the Lead Local Flood Authority, we have a duty to investigate flooding incidents that have happened. If you have experienced internal flooding, incidents can be reported via the Report a Flood Form: Report a Flood. 

This report can be used to report flooding issues after an incident has occurred and must not be used in an emergency. This form collates information to investigate flood events only and no response will be provided to a person submitting the report. Once reported, submissions will be reviewed in line with our flood investigation protocol which can be found here: Flood investigations | Milton Keynes City Council (milton-keynes.gov.uk)

MK Highways contact information

Synergy Park, Chesney Wold, Bleak Hall, Milton Keynes MK6 1LY