Frequently Asked Questions

Below are some of the most frequently asked questions that are emailed to us. Please check below for your question before emailing as you may be able to find the answers you need faster.

How long will my driver application take to process?

All driver application will be processed within 7 days. This may be longer if an application is received over the weekend.

How long will my vehicle application take to process?

All driver application will be processed within 7 days. This may be longer if an application is received over the weekend.

How long will my change of vehicle application take to process?

We aim to get this processed within 24 hours. This may take longer is submitted on a Friday or over the weekend.

What do I need to do if I have been involved in a Road Traffic Accident?

Email taxienforcement@milton-keynes.gov.uk please ensure that you provide photos of the damage.

What DBS is required for a driver application?

An enhanced DBS is required for this application This must be registered to the update service.

What DBS is required for a vehicle application?

A Basic DBS is required for this application dated within 30 days of applying. If you have a registered enhanced DBS, then this can be accepted. We will also accept a Standard DBS dated within 30 days; this can be registered to the update service.

What DBS is required for an operator application?

A Basic DBS is required for this application dated within 30 days of applying. If you are a current licensed driver with a registered enhanced DBS, then this can be accepted. We will also accept a Standard DBS dated within 30 days; this can be registered to the update service.

How can I apply for an Enhanced DBS?

Taxi Plus do all the DBS application on behalf of the Council, you can apply via the link below:

Driver | Milton Keynes City Council (milton-keynes.gov.uk)

How can I register an Enhanced DBS?

You can register this via the link below:

Driver | Milton Keynes City Council (milton-keynes.gov.uk)

When does my licence expire?

All expiry dates are noted on your badge and plates, these are also noted on your paperwork.

When does my medical expire?

This expiry dated is noted on your paperwork for your badge.

What is the age limit to licence a vehicle?

A vehicle must be under six years of age. If your vehicle is a Hybrid vehicle, then it can be under 10 years of age. If you have a vehicle that has previously been licensed with Milton Keynes City Council which is under 10 years of age, you may licence this vehicle again.

My vehicle is over 6 years old; can I licence this?

Only if the vehicle is a hybrid vehicle or have been previously licensed with Milton Keynes City Council; vehicle must still be under 10 years of age.

When can I apply to renew my badge?

It is recommended that you apply two months before your expiry date. You will need to ensure that you have all your documents and that your DBS remains registered to the update service.

When can I apply to renew my vehicle?

Your MOT must be dated within 30 days of your expiry date. Once you are happy that your MOT is in date then you can apply to renew this licence

Can apply for a driver badge whilst waiting for documents to come through?

You will need to ensure that you have all required documents, applications will be rejected if incomplete.

When should I get an MOT?

Your MOT must be dated within 30 days of your expiry date for a renewal or your application date for a new vehicle. Once you are happy that your MOT is in date then you can apply for a licence.

How can I get a Hackney Plate?

The Council's policy states that it will not issue any new vehicle licences for Hackney Carriages. This policy is reviewed every three years. Should Council policy change then this will be advertised on our website.

I cannot find/access the payment link/Task Closed

You must ensure that you are using the email address you registered with to find this payment. If you are still having difficulties, you can make payment by logging into your account.

When I will receive my plate/badge

Whilst we aim to process your application within 3 days, we have no input on how long Royal Mail will take to deliver these. If you have not received your plates within 14 days of submitting your application, please email taxi@milton-keynes.gov.uk

Can I pick up my licence from the office?

No. All licenses are posted to your home or office address.