This is a dedicated advice and information service is for vulnerable adults to offer help on a wide range of personal, practical, financial and legal issues to:   

• Older people
• Carers (Including Parent and Young Carers)
• People with mental health conditions
• People with chronic, long term or life limiting illnesses
• People with a physical, sensory or learning disability 
• People with literacy or language difficulties.
• Young people leaving care 

Access and Referrals

• Self-referral

  • 01908 545191 for an initial discussion and to arrange an appointment, if necessary. 

  • Visit the main advice centre (Acorn House, 381 Midsummer Boulevard, Central Milton Keynes, MK9 3HP) or any of the 13 community outreach locations across the borough and make a request to be seen by an adviser.

  • Self-referrals to advice@mkcab.org.uk

• Third Party / Agency Referral

  • People who are being supported by a professional or an agency working within Adult Social Care and Statutory Advocacy can be referred to the service directly by their support worker or advocate.
  • Referrals can be made by professionals via the dedicated telephone number or using a secure e-referral form linked to the local website. https://www.miltonkeynescab.org.uk/contact-us/third-party-referrals/

Availability

The service is accessible 5 days per week to both vulnerable adults and those professionals who are supporting them such as advocates or social workers.

• Telephone - The helpline (01908 54519) is open Monday to Friday between 10:00am - 3:00pm to receive both referrals and direct enquires from vulnerable adults.

• Face to Face (Initial Contact) - Clients can visit the main drop in service, at Midsummer Boulevard, Tuesday and Friday, 09:00am - 2:00pm.

People accessing the service for the first time whether by phone or face to face, will be given a short, structured, diagnostic, triage interview to ensure that they receive continuity and consistency of support thereafter that takes into account their level of vulnerability.

Note: for the purposes of searching the  previous organisation name /acronym has been added to this page: Citizens Advice Bureau /CAB