How does Ava Choices work?

This is a service to help those who are not eligible for funding from their Local Authority (Self-Funders) and those who prefer to find their own care.

• You or someone on your behalf decides what you want from your care and support service.
• Ava connects you with Care Quality Commission (CQC) accredited local care providers and allows you to explore the choices available to meet those needs.
• Ava also provides helpful information and guidance and allows your care and support arrangements and payments to be managed in a single secure place.

Process to access the service:

• Clients / Family, Friends: Register the client via the AVA online referral form, or telephone directly.
• Professionals: Can also refer or simply request AVA to contact the client / caller.

Charges

• There is no cost to the clients for this service.
• Clients will pay AVA for care provided, AVA will pay the provider.